Frequently asked questions

How are your rugs made?

Our rugs are all hand made to order in London using top quality, internationally sourced materials.

Can I commission a custom rug?

Yes, we would love to bring your design to life! If you would like a custom piece please send us an email to info@smallrugz.com with the following:

1. Reference image
2. Shape 3. Size (height x width) in centimetres
If you have an idea but not a reference image for us to work from, there will be an additional cost for Graphic Design services. In this case, please send us as much information as possible and we will get back to you. Prices start from £150.

Do you have designs that aren’t on your website/Instagram?

As our items are made to order, we can offer colour variations of existing designs. We offer a consultation to review the requirements for your custom piece so please contact us.

How much is shipping?

Shipping varies by weight, size and shipping location.

Do you ship internationally?

Yes. We offer international shipping with prices based on region and weight. If when you checkout it says "Region not supported" lets us know and we will add your region.

I changed my mind, can I return/refund?

Unfortunately, we are unable to accept returns as all of our products are made to order.

How long does it take to make my rug?

It will take between 2-3 weeks to from the date of your order or paid invoice.