Frequently asked questions
How are your rugs made?
Can I commission a custom rug?
Yes, we would love to bring your design to life! If you would like a custom piece please send us an email to firstname.lastname@example.org with the following:
1. Reference image
If you have an idea but not a reference image for us to work from, there will be an additional cost for Graphic Design services. In this case, please send us as much information as possible and we will get back to you.
Do you have designs that aren’t on your website/Instagram?
As our items are made to order, we can offer colour variations of existing designs. We offer a consultation to review the requirements for your custom piece so please contact us.
How much is shipping?
Do you ship internationally?
I changed my mind, can I return/refund?
How long does it take to make my rug?
It will take between 2-3 weeks to from the date of your order or paid invoice.